Booking Conditions 2019/2020

Now for the less exciting but still important details, our booking conditions. Please read them carefully as by paying the deposit you are agreeing to these terms.

We reserve the right to amend Barn Cottages’ details and prices quoted on the internet due to error or omission. In this unlikely event you will be notified immediately and may cancel your provisional booking accordingly.

Deposit

To secure your holiday dates you must pay a deposit of one third of your price or total amount if within 2 weeks of the start of your holiday. The booking is confirmed once we have sent you written booking confirmation. This deposit is non-refundable. We strongly urge you to ensure you have adequate Travel Insurance as by paying the deposit you are agreeing to pay the full payment for your holiday, damage deposit and any dog charges.

It is possible to secure bookings by Cheque or Internet Bank transfer.

Full Payment

The balance of your payment is due 6 weeks before your holiday starts, at which point we will request full payment of your holiday plus a damage deposit of £300. If the balance is not received by the date due on the booking confirmation, we reserve the right to make the accommodation available for re-booking. This does not release you from your obligation to pay the remaining balance.

It is possible to secure bookings by Cheque or Internet Bank transfer.

Security Deposit

At the time of the full payment being due a damage deposit of £300 will also be required. You and your fellow guests must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of occupation you are responsible for the care of the accommodation and its contents. It is expected that you treat the accommodation with the respect that you treat your own home and leave the accommodation and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling and disposal of dog mess from gardens/grounds.

Following your safe departure, we are allowed up to 1 week to assess the property in order to ascertain whether any damage has been caused. If damage has found to be caused, over and above what we consider to be classed as ‘general wear and tear’, then we will contact you, the lead booker with photographic evidence to explain why we are holding some or all the Security Deposit. This deposit will be refunded to you the week following the holiday, but a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal, dog mess removal or any untoward expenses. We also reserve the right to request a higher security deposit.

Cancellation

If we can re-book any cancelled dates we will refund you all monies paid minus a £45 administration fee and any financial or other discounts/offers made in order to secure a new booking. We strongly urge you to ensure you have adequate Travel Insurance in place.

Once a booking has been confirmed it can only be changed to different dates by treating the original booking as a cancellation.

We reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable (e.g. through fire, flood, failure of utility services etc.) for any reason whatsoever subject to a full refund of all monies paid. We are not under any other liability if such a cancellation occurs.

Force Majeure. We cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, livestock epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines, ferries or any event outside our control.

Dogs

As dog owners and lovers we welcome all dogs of all breeds to stay. Our dog charges are £25pw for up to 2 dogs. Additional numbers are by special arrangement.

You may only bring any dogs as mentioned on the booking confirmation, they must be over 6 months of age at the time of the holiday, house trained, clean, no bitches in season, up to date with flea prevention treatment and well behaved. They are not permitted on any furniture in the property but are welcome in any room in the house. It is their holiday as well and we ask they are never left unattended.

Guest conduct, safety and belongings

Only guests listed on the booking confirmation are allowed to stay in the accommodation. We reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which we consider to be unsuitable for the property. Due respect and consideration to neighbours must be observed at all times. We also reserve the right to request a higher security deposit.

As the Owners of the accommodation we are not liable to you the guest or any member of your party, including your dogs for any injury, loss or damage to your property or person, however caused. You should ensure that all personal possessions are removed on departure from the property. We reserve the right to dispose of any personal belongings after your departure day from the accommodation without further reference to you.

Barn Cottages are non-smoking, non-vaping properties

Access

The accommodation is available for occupation from 4pm on the first day of your holiday and must be vacated by 12 noon on the last day to let the team get the house ready for the next guests.

Special requirements

If you have any special requirements or medical needs for either you, your fellow guests who you are booking on behalf of or your dogs that you feel may not have been clarified by the text or photos on our website, please email us prior to booking. We will be able to answer any questions and help you establish if the accommodation is suitable for you. We will try to make any reasonable adjustments we can but it may not be possible to accommodate all your requests/requirements. In those cases it is your decision if you feel the accommodation is suitable and wish to book. We will not be held liable if you discover on arrival that the house is not suitable for your needs.

3rd Party providers

We cannot be held responsible for any 3rd party breakdowns, malfunctions or cuts of utility services such as electricity, gas, water supplies, sewage disposal although every attempt will be made to remedy a problem where possible should it occur.

In the case of television and telecommunications (mobile reception, Wi-Fi/broadband, telephone etc.) we cannot be held responsible for the services to the accommodation. We expect these services to be operating as normal for all guests’ enjoyment but these can be subject to interruptions in rural areas. Every line of enquiry will be made with the provider in an effort to resume service but no refund or relocation will be considered for interruptions to telecommunications or television.